i911 pairs newly available consumer smartphone technology with a simple web based interface for dispatchers to locate emergency callers, without requiring the download of a mobile app.
The process begins with a verified first responder creating a free account at i911.com, then entering the mobile number of the emergency caller. If the caller is actively connected with or has recently contacted 911, precise automatic device location may be immediately available without any further action. The caller’s location information displays as a map marker on the dispatcher’s screen. If automatic location is not available, the first responder is presented with the option to send an SMS (text message) to the caller, which when opened, asks the user for consent to share their exact whereabouts with emergency services.